Frequently Asked Questions

Q: Having problems viewing our website on your iPad or iPhone?

A: Our website has been optimized for the latest version of iOS for iPads and iPhones. Please update your device through iTunes for proper viewing.

Q: Can you ship internationally?

A: We can only ship within the United States.

Q: I purchased the incorrect ring size. Where should I bring my ring for resizing?

A: Please contact contact@carelle.com. We prefer you send the ring back to Carelle for resizing. This is a free service and can be completed in less than a week.

Q: How do I return a product I no longer want?

A: Please visit our Customer Service- Order Policies section - http://www.carelle.com/customer-service/order-policies

Q: I lost the FedEx return label that was sent to me and I would like to return a piece; what should I do?

A: Please email contact@carelle.com with your order number.

Q: What metal options does Carelle provide?

A: Carelle only works in 18K gold.

Q: I have a retail store and am interested in carrying your line; who should I contact?

A: Please contact our New York office and ask to speak to a member of our sales team - 212 997 1156 - contact@carelle.com.

Q: Where does Carelle manufacture its product?

A: All of our pieces are handcrafted in our factory in Manhatten, New York.

Q: Where can I see Carelle jewelry in person?

A: You can visit one of our retail partners in your area by searching our Store Locator http://www.carelle.com/locations. Please visit our Events section to see if we are participating in an upcoming event at a retailer near you http://www.carelle.com/events.